Pacific Mobile Mechanic respects your privacy. This page explains what information we collect, why we collect it, and the choices you have.
This Privacy Policy describes how Pacific Mobile Mechanic ("Pacific," "we," "us," or "our") collects, uses, and protects information when you visit pacificmobilemechanic.com (the "Site"), contact us by phone, submit a form, or receive services from us.
By using the Site or providing us with your information, you agree to the practices described in this policy. If you do not agree, please do not use the Site or submit information to us.
When you request a quote, submit a contact form, apply for fleet or nonprofit partnership, or call us, we may collect:
Like most websites, we and our service providers may automatically collect technical information when you visit, including:
We use the information we collect to run our business and serve you well. Specifically, we use it to:
Prepare estimates and quotes for the repairs or services you request
Schedule, perform, and follow up on service — including mobile and emergency calls
Respond to your questions, feedback, and warranty claims
Process billing, payments, and maintain service and warranty records
Understand how the Site is used so we can improve it
Prevent fraud, protect our rights, and comply with legal obligations
With your consent where required, we may also send you service reminders or occasional offers. You can opt out of marketing messages at any time (see Section 8).
We use reasonable administrative, technical, and physical safeguards to protect the information we hold — including encrypted connections on the Site and limiting access to employees and providers who need it. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. Please do not send sensitive information such as Social Security numbers, full card numbers, or driver's license images through website forms.
We keep personal information for as long as needed to provide service, support warranty claims, meet tax and recordkeeping requirements, and resolve disputes. When information is no longer needed, we delete or de-identify it. Retention periods vary depending on the type of record — for example, repair invoices and warranty history must generally be kept longer than a website inquiry.
Depending on where you live, you may have the right to:
To make a request, email sales@pacificmobilemechanic.com with the subject line "Privacy Request" or call (509) 472-4369. We may need to verify your identity before acting on a request.
When you provide your phone number or email address, you consent to us contacting you about your inquiry, quote, or service — including by call or text message. Message and data rates may apply.
You can opt out of marketing texts by replying STOP, opt out of marketing emails using the unsubscribe link in the message, or simply tell us on the phone. Opting out of marketing does not prevent us from contacting you about an active repair, a warranty claim, or an emergency you reported.
The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
The Site may link to third-party websites and tools — such as Google Maps, Synchrony, social media platforms, and our scheduling and chat providers. Those services operate under their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on the Site. Your continued use of the Site after an update means you accept the revised policy.
Questions about this Privacy Policy or how we handle your information? We're happy to help.
Looking for the rules that govern use of our Site and services?
Read Our Terms of Service